Successful ISO 9001:2015 surveillance audit
On this occasion, the audit was conducted under the guidance of our new QM Representative, Ramona Büscher, in the absence of Theresa Mansfield, who is currently on parental leave. Ms Büscher did an excellent job accompanying the auditor through all the company’s departments, as testified by the very pleasing outcome, with the auditor awarding us the highest rating.
The findings in auditor’s report were as follows:
- The organisation possesses a clear and actively implemented corporate philosophy, and delivers high-quality services, both systematically and with meticulous attention to detail.
- The Management System is optimally tailored to the nature of the business. It has developed organically, and is firmly established.
- There is a policy of continuous improvement which is pursued effectively and sustainably.