At medDOC®, quality management is not a catchword but a fact of the day-to-day work routine. We feel extremely committed to our customers' responsibility to patients, doctors and users in the fields of medicine, dentistry, medical technology and pharmacy.
Our QM system, certified both to ISO 9001 and also since September 2007 to the new European standard ISO 17100, guarantees our customers the security of absolutely reliable and traceable work processes.
The process approach has major significance in this QM system: At medDOC® it stands for a cohesive, controlled, transparent and thus traceable work process, beginning with providing advice and ending with delivery of the translation which has been checked several times and then, and only then, is released.
The quality of our service is subject to regular auditing (in accordance with ISO 9001 and ISO 17100). Important indicators are customer focus and customer satisfaction. medDOC® wants our service to contribute to our clients' success; so much so, that it is included in our mission statement. Direct contact with our customers and the fact that we are forever bringing our work into line with their individual goals, ensure optimal results in fields where the demands are most exacting: medicine, dentistry, medical technology and pharmacy.